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- About your Order and T&C My Order
About your Order and T&C
Delivery
Can I change my shipping address?
Where is my tracking number?
What kind of delivery options do you offer?
How much does shipping cost?
Where is my order?
Where do you ship?
How long does it take to ship?
What happens if I am not at home when delivery is attempted?
Payment
Why do I still receive the payment pending emails?
What is the status of my payment?
What are the payment options?
How long will payment take to process?
Can I make a payment for my order over the phone?
Why did my payment fail?
Conditions of sale
My Order
Homegrown Stash Member
Rewards
What can I get for the points I've earned?
How do I redeem my points?
I'm very close to earning a reward. Can I buy extra points to get there?
Points
What happens to my points if I make a return?
How can I earn points?
How do I check my points balance?
Does it cost anything to begin earning points?
How long will it take for points to post to my account?
Do my points expire?
How do I contact support if I have questions about my points?
Membership
Your Account and Discounts
Discounts
Web account
How do I create my account in Homegrown?
How do I add/remove an address from my account?
How do I update my password?
I haven't received the email to reset my password. What should I do?
Newsletter
About our Product Selection
Mixpacks
Product
How do I choose my strain?
Why do some strains cost more than others?
Are cannabis strains really that different?
Recommendations
Storage & Germination Guarantee
The Future of Cannabis is here
My Order
Can I cancel my order?
We're here to help you! Email us at support@homegrowncannabisco.com as soon as possible, and we'll be happy to help. Please include all details of your order (i.e. order number and full name) in the…
What happens if I received a faulty/damaged or incorrect product?
Everything has a solution! If that's the case, please accept our apologies. Although we always prepare all our orders with care and love, it might still happen a mistake in the preparation, or an inc…
I followed the germination guide but my seeds didn't germinate. What can I do?
We've got you covered! We understand how frustrating it can be if your seeds don’t germinate. For this reason, we created our Germination Guarantee to compensate customers whose seeds do not germinat…
Interested in Wholesale?
If you run a dispensary, head shop, or other similar business in the USA, then chances are you have your mind set on procuring the best possible product to provide for your customers. By buying bulk…
