About your Order and T&C
Can I change my shipping address?
Where is my tracking number?
What kind of delivery options do you offer?
How much does shipping cost?
Where is my order?
Where do you ship?
How long does it take to ship?
What happens if I am not at home when delivery is attempted?
Why do I still receive the payment pending emails?
What is the status of my payment?
What are the payment options?
How long will payment take to process?
Can I make a payment for my order over the phone?
Why did my payment fail?
Conditions of sale
Homegrown Stash Member
What can I get for the points I've earned?
How do I redeem my points?
I'm very close to earning a reward. Can I buy extra points to get there?
What happens to my points if I make a return?
How can I earn points?
How do I check my points balance?
Does it cost anything to begin earning points?
How long will it take for points to post to my account?
Do my points expire?
How do I contact support if I have questions about my points?
Your Account and Discounts
How do I create my account in Homegrown?
How do I add/remove an address from my account?
How do I update my password?
I haven't received the email to reset my password. What should I do?
About our Product Selection
How do I choose my strain?
Why do some strains cost more than others?
Are cannabis strains really that different?
Storage & Germination Guarantee
The Future of Cannabis is here
After buying your seeds and growing equipment, the next step in any homegrowers journey is germinating your seeds. We understand that this can be stressful, to that end we have created a germination guide to walk customers through the steps so that they can correctly germinate their seeds. Check out our Germination Guide video and learn exactly what to do every step of the way.
Go to our the germination guide here.
Please follow the germination instructions provided very carefully to achieve the best results possible. Ensure that you document, through the use of photography or video, your germination attempts as we may ask for supporting material when assessing any claims for replacement products.