About your Order and T&C
Can I change my shipping address?
Where is my tracking number?
What kind of delivery options do you offer?
How much does shipping cost?
Where is my order?
Where do you ship?
How long does it take to ship?
What happens if I am not at home when delivery is attempted?
Why do I still receive the payment pending emails?
What is the status of my payment?
What are the payment options?
How long will payment take to process?
Can I make a payment for my order over the phone?
Why did my payment fail?
Conditions of sale
Homegrown Stash Member
What can I get for the points I've earned?
How do I redeem my points?
I'm very close to earning a reward. Can I buy extra points to get there?
What happens to my points if I make a return?
How can I earn points?
How do I check my points balance?
Does it cost anything to begin earning points?
How long will it take for points to post to my account?
Do my points expire?
How do I contact support if I have questions about my points?
Your Account and Discounts
How do I create my account in Homegrown?
How do I add/remove an address from my account?
How do I update my password?
I haven't received the email to reset my password. What should I do?
About our Product Selection
How do I choose my strain?
Why do some strains cost more than others?
Are cannabis strains really that different?
Storage & Germination Guarantee
The Future of Cannabis is here
Payments can take anywhere from 24 hours up to 2 weeks to process the payment depending on the method selected. The reason for this time is because the transaction process goes through a number of steps to get from one bank account to another:
- Popular Wallet: payments are processed the next business day. If it has been over 1 business day, please contact firstname.lastname@example.org to make sure there are no issues with the name on your order matching your payment.
- Crypto: payments are processed the next business day. If it has been over 1 business day, please contact email@example.com to make sure there are no issues with the name on your order matching your payment.
- Credit Card: Most credit card payments will show up in our system within 1-2 business days from the day it is taken from your account.
- ACH: payments take 3-5 business days to process (not including weekends).
- Cash / Check / Money Order: Due to COVID, the USPS shipping times have been much longer than usual. Please allow 2 weeks for your mail in payment to be received.