About your Order and T&C
Can I change my shipping address?
Where is my tracking number?
What kind of delivery options do you offer?
How much does shipping cost?
Where is my order?
Where do you ship?
How long does it take to ship?
What happens if I am not at home when delivery is attempted?
Why do I still receive the payment pending emails?
What is the status of my payment?
What are the payment options?
How long will payment take to process?
Can I make a payment for my order over the phone?
Why did my payment fail?
Conditions of sale
Homegrown Stash Member
What can I get for the points I've earned?
How do I redeem my points?
I'm very close to earning a reward. Can I buy extra points to get there?
What happens to my points if I make a return?
How can I earn points?
How do I check my points balance?
Does it cost anything to begin earning points?
How long will it take for points to post to my account?
Do my points expire?
How do I contact support if I have questions about my points?
Your Account and Discounts
How do I create my account in Homegrown?
How do I add/remove an address from my account?
How do I update my password?
I haven't received the email to reset my password. What should I do?
About our Product Selection
How do I choose my strain?
Why do some strains cost more than others?
Are cannabis strains really that different?
Storage & Germination Guarantee
The Future of Cannabis is here
- All Categories
- About your Order and T&C
- My Order
- I followed the germination guide but my seeds didn't germinate. What can I do?
I followed the germination guide but my seeds didn't germinate. What can I do?
We've got you covered! We understand how frustrating it can be if your seeds don’t germinate. For this reason, we created our Germination Guarantee to compensate customers whose seeds do not germinate. It applies to any seeds purchased from us (within a specific period of time) and can only be claimed once per order.
- 90 days
- Guarantee starts the day after delivery
- One claim per order (if you don't germinate all the seeds at the same time the guarantee will apply just for the ones claimed, not for the others germinated in the future/past).
- The germination guarantee will only apply if your germination and storage guidelines have been met and if you reasonably show they have been met. A good example would be an image of the seeds on a damp paper towel and/or an image of an appropriate container.
WHERE TO CLAIM?
In the event of non-germinated seeds, please fill this form.