Can I change my shipping address?

Where is my tracking number?

What kind of delivery options do you offer?

How much does shipping cost?

Where is my order?

Where do you ship?

How long does it take to ship?

What happens if I am not at home when delivery is attempted?

Why do I still receive the payment pending emails?

What is the status of my payment?

What are the payment options?

How long will payment take to process?

Can I make a payment for my order over the phone?

Why did my payment fail?

Conditions of sale

Can I cancel my order?

What happens if I received a faulty/damaged or incorrect product?

I followed the germination guide but my seeds didn't germinate. What can I do?

Interested in Wholesale?

What can I get for the points I've earned?

How do I redeem my points?

I'm very close to earning a reward. Can I buy extra points to get there?

What happens to my points if I make a return?

How can I earn points?

How do I check my points balance?

Does it cost anything to begin earning points?

How long will it take for points to post to my account?

Do my points expire?

How do I contact support if I have questions about my points?

How do I participate?

Do I have to enroll or register in individual promotions?

What if I don't want to receive promotional emails?

How do I use my discount?

Can I use my discount during a promotion?

My discount code doesn't work

How do I create my account in Homegrown?

How do I add/remove an address from my account?

How do I update my password?

I haven't received the email to reset my password. What should I do?