About your Order and T&C
Delivery
Can I change my shipping address?
Where is my tracking number?
What kind of delivery options do you offer?
How much does shipping cost?
Where is my order?
Where do you ship?
How long does it take to ship?
What happens if I am not at home when delivery is attempted?
Payment
Why do I still receive the payment pending emails?
What is the status of my payment?
What are the payment options?
How long will payment take to process?
Can I make a payment for my order over the phone?
Why did my payment fail?
Conditions of sale
My Order
Homegrown Stash Member
Rewards
What can I get for the points I've earned?
How do I redeem my points?
I'm very close to earning a reward. Can I buy extra points to get there?
Points
What happens to my points if I make a return?
How can I earn points?
How do I check my points balance?
Does it cost anything to begin earning points?
How long will it take for points to post to my account?
Do my points expire?
How do I contact support if I have questions about my points?
Membership
Your Account and Discounts
Discounts
Web account
How do I create my account in Homegrown?
How do I add/remove an address from my account?
How do I update my password?
I haven't received the email to reset my password. What should I do?
Newsletter
About our Product Selection
Mixpacks
Product
How do I choose my strain?
Why do some strains cost more than others?
Are cannabis strains really that different?
Recommendations
Storage & Germination Guarantee
The Future of Cannabis is here
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- About your Order and T&C
- Payment
- Why do I still receive the payment pending emails?
Why do I still receive the payment pending emails?
If you have made a recent payment and are still receiving the payment pending emails, please bear with us - the finance team is doing its best to process payments as fast as possible. These are reminder emails; ignore them if you have paid, they will stop when payment is confirmed.
If you have already placed an order and are waiting for a status update, please DO NOT WORRY. Your order is in the queue and will be shipped AS SOON AS POSSIBLE.
